Refund policy
Return & Refund Policy
We want you to be confident in your purchase from Sauce Pro Stock. Because many of our products are unique, limited-quantity, player-issued, or previously handled in a professional equipment environment, please review the following policy carefully before purchasing.
Returns
We accept eligible returns requested within 30 calendar days after the order is delivered.
To be eligible for a return, merchandise must be in the same condition in which it was received. It must be unused, unworn, unaltered, and returned with all original tags, accessories, packaging, and documentation. A receipt or other proof of purchase is also required.
To request a return, contact us at info@districthockeyhq.com. Please include your order number, the item you wish to return, and the reason for the return.
Approved returns must be sent to:
Sauce Pro Stock
22409 N. 96th Lane
Peoria, AZ 85383
If your return is approved, we will provide return instructions and, when available, a return shipping label. Unless the return is due to an incorrect, damaged, or materially misrepresented item, the cost of return shipping will be deducted from your refund.
Items returned without prior authorization will not be accepted. Approved merchandise must be shipped within seven calendar days after return instructions are provided. Customers are responsible for packaging returned merchandise securely. Sauce Pro Stock is not responsible for merchandise damaged or lost during return shipping.
Hockey Stick Return Requirements
Hockey sticks may only be returned if they have not been used, taped, cut, shortened, extended, flexed, altered, or damaged after delivery.
A stick is not eligible for return if it has:
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Been used on or off the ice
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Had tape applied to the blade, shaft, handle, or knob
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Been cut, shortened, extended, sanded, painted, or otherwise modified
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Had the original grip, graphics, coating, or construction altered
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Sustained chips, cracks, blade wear, or other damage after delivery
We strongly recommend confirming the stick’s hand, curve, flex, length, grip, kick point, and other specifications before removing tags, applying tape, or making alterations.
Pro Stock Merchandise
Pro stock merchandise may have cosmetic marks, team or player identification, inventory labels, minor paint imperfections, or signs of handling and storage. These characteristics are common with pro stock equipment and are not necessarily considered defects.
Product descriptions and photographs should be reviewed carefully before purchasing. Variations that are disclosed in the product listing or visible in the product photographs are not considered damage or defects.
Pro stock merchandise may not include a manufacturer’s retail warranty. Unless expressly stated in the product listing, Sauce Pro Stock does not guarantee that a manufacturer will provide warranty coverage, replacement, or repair for a pro stock item.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at info@districthockeyhq.com.
Please include:
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Your order number
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A description of the issue
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Photographs of the merchandise
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Photographs of the shipping box, packaging, and shipping label
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Photographs of any visible shipping damage
Please retain all merchandise and packaging until the claim has been reviewed. Do not discard the shipping box or packaging, as the shipping carrier may require them for inspection.
If Sauce Pro Stock confirms that an item was damaged in transit, defective, incorrect, or materially different from its listing, we will provide an appropriate resolution, which may include a replacement, exchange, store credit, or refund. Your rights under applicable law are not affected.
Damage caused by use, impact, alteration, improper care, normal wear, or improper storage after delivery is not considered a shipping defect.
Non-Returnable Items
The following items cannot be returned unless they arrived damaged, defective, incorrect, or materially different from their listing:
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Used merchandise or merchandise marked “Final Sale”
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Used pro stock protective equipment
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Custom, personalized, or specially ordered merchandise
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Hockey sticks that have been taped, cut, altered, or used
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Sealed products that have been opened
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Undergarments, base layers, mouthguards, protective cups, and other personal or hygienic products
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Gift cards
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Clearance or sale merchandise specifically marked “Final Sale” before purchase
Products are not automatically final sale simply because they were purchased at a discounted price. Final sale merchandise will be identified on the applicable product listing or during checkout.
Exchanges
The fastest way to receive a different item is to request a return for the original item and place a separate order for the replacement.
Because pro stock merchandise is often one of a kind or available in limited quantities, we cannot reserve or guarantee the availability of an exchange item.
Shipping Charges
Original shipping, delivery, and handling charges are nonrefundable unless the return is caused by an incorrect, damaged, defective, or materially misrepresented item.
If an order qualified for free shipping and is later returned for a reason not caused by Sauce Pro Stock, the actual outbound shipping cost may be deducted from the refund where permitted by law.
Customers are responsible for any additional shipping charges associated with an exchange or replacement requested for sizing, preference, or another reason not caused by Sauce Pro Stock.
Refused, Unclaimed, or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address.
Orders returned to Sauce Pro Stock because they were refused, unclaimed, or addressed incorrectly may be refunded after the merchandise is received and inspected. Original shipping charges and any carrier return fees may be deducted from the refund.
If the customer requests reshipment, additional shipping charges may apply.
Refunds
We will notify you after your return has been received and inspected.
If the return is approved, the eligible refund will be issued to the original payment method within 10 business days. Applicable return shipping costs, original shipping charges, or other permitted deductions will be subtracted from the refund.
Banks and credit card companies may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, contact us at info@districthockeyhq.com.
Pricing, Inventory, and Listing Errors
We work to keep product descriptions, specifications, prices, and inventory information accurate. Occasionally, pricing, inventory, photograph, specification, or listing errors may occur.
Before an order ships, Sauce Pro Stock may correct an error or cancel an affected order when merchandise is unavailable, incorrectly priced, inaccurately listed, associated with a system error, or reasonably suspected of involving unauthorized or fraudulent activity.
If we cancel an order after payment has been collected, the amount paid for the canceled merchandise, including any applicable shipping charges, will be refunded to the original payment method.
European Union and European Economic Area Orders
If we sell and ship merchandise to a consumer in the European Union or European Economic Area, applicable consumer protection laws may provide the customer with a 14-day right to withdraw from an eligible online purchase without providing a reason.
The withdrawal period generally begins on the day after the customer receives the merchandise. After notifying us of the withdrawal, the customer generally has an additional 14 days to return the merchandise.
The customer may be responsible for return shipping costs unless the merchandise is defective, incorrect, or materially different from its description. When required by applicable law, eligible refunds will include the original standard delivery charge. Additional amounts paid for expedited or premium delivery may not be refundable.
Custom or personalized merchandise, opened sealed goods that are not suitable for return for health or hygiene reasons, and other legally exempt products may not qualify for the cooling-off period.
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
Return Questions
For questions about a return or an item’s eligibility, contact us before sending merchandise back:
