Shipping policy

📦 Shipping Policy – District Hockey HQ

Last Updated: 5/29/2025

Thanks for ordering from District Hockey HQ — your home for elite training and pro stock hockey sticks and gear. We’re committed to getting your purchase to you fast and hassle-free.

🚚 Shipping Options & Rates (U.S. Only)

Shipping rates are calculated at checkout based on your selected service and location.

🌍 International Shipping

We currently ship to select international destinations. Rates and delivery timelines vary by country.

Customs fees, duties, and taxes are the customer’s responsibility.
Shipping times may vary due to customs processing.

🕒 Processing Times

Orders are processed within 1–2 business days (excluding weekends & holidays).
Orders placed after 2 PM PST ship the next business day.
You will receive an email confirmation with tracking info once your order ships.

🔎 Order Tracking

You’ll receive an email with a tracking number as soon as your order ships. You can also track your order by logging into your District Hockey HQ account on our website or your SHOP account.

📍 Delivery Issues or Missing Packages

If your order is:

Delayed 7+days
Marked as delivered but not received
Arrives damaged

Please contact us after 7 days of no tracking updates on the carriers website at info@districthockeyhq.com. We’ll help resolve the issue as quickly as possible.

Please first review the carriers website using your tracking number to track the status and weather updates. We can't control any delays due to weather and will not be able to expedite the delivery when in route. If the shipment doesn't show an update after 7 days please let us know.

❗ Shipping Restrictions

We do not ship to P.O. boxes or APO/FPO addresses.
Some items may have shipping restrictions due to size or weight. If an item is restricted, you'll see a notice at checkout.