Shipping policy

Shipping Policy

Last Updated: August 23, 2026

Thank you for ordering from Sauce Pro Stock. We carefully package and ship pro stock hockey sticks, equipment, apparel, and accessories throughout the United States and to select international destinations.

Order Processing

Most orders are processed within one to two business days, excluding weekends and holidays.

Orders placed after 2:00 PM Arizona time may begin processing on the following business day. Processing time is separate from the carrier’s estimated transit time.

During sales, holidays, new product releases, or periods of unusually high order volume, processing may require additional time. We will contact you if a significant delay affects your order.

Once an order has been transferred to the shipping carrier, we cannot guarantee or change its delivery date.

Shipping Rates and Services

Available shipping methods and rates are calculated at checkout based on:

The delivery address
Package dimensions and weight
Product type
Selected shipping service

Hockey sticks and other oversized merchandise may have higher shipping charges because of carrier dimensional requirements and oversized package fees.

Any estimated delivery date shown at checkout is provided by the shipping carrier and is not guaranteed unless the selected service specifically includes a delivery guarantee.

Free shipping promotions, when offered, apply only to qualifying orders and destinations described in the applicable promotion.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once the order ships, you will receive a shipping confirmation containing a tracking number. Tracking information may take up to 24 hours to update after the carrier receives the package.

You can also view tracking information through your Sauce Pro Stock customer account or the Shop app, when available.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before submitting an order. If you notice an error, contact us immediately at info@districthockeyhq.com.

We cannot guarantee that an address can be changed after an order is placed. Once an order has been processed or shipped, we may be unable to redirect or recover it.

Sauce Pro Stock is not responsible for delivery delays, losses, or additional shipping charges caused by an incomplete or incorrect address supplied by the customer.

If a package is returned because of an incorrect address, refusal, failed delivery attempt, or failure to claim the package, the customer may be responsible for the original shipping charge, carrier return fees, and the cost of reshipping the order. If a refund is requested, applicable shipping and carrier fees may be deducted from the refund where permitted by law.

P.O. Boxes and Military Addresses

We do not currently ship to P.O. boxes or APO/FPO addresses.

Some products may also be restricted from certain shipping services or destinations because of their size, weight, or carrier requirements. Any available options will be displayed at checkout.

Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

If your order is divided into multiple shipments, you may receive more than one tracking number. Additional shipping charges will not be added after checkout unless you request a change to your order or shipping method.

Delivery Delays

Shipping carriers may experience delays caused by weather, service disruptions, holidays, customs processing, high shipping volume, or other circumstances outside Sauce Pro Stock’s control.

Please review the carrier’s tracking page for the most current status, including weather and service alerts.

We cannot expedite, redirect, or guarantee delivery of a package once it is in transit. A carrier delay does not automatically qualify an order for a refund while the package remains in transit.

If tracking has not updated for seven consecutive calendar days, contact us at info@districthockeyhq.com. We will review the shipment and, when appropriate, open an inquiry or claim with the carrier.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct.
Check around the delivery location, including doors, gates, garages, mail areas, and other secure locations.
Ask household members, neighbors, front desk staff, or property management whether they accepted the package.
Allow until the end of the following business day, as carriers occasionally scan packages as delivered shortly before the actual delivery.
Contact the carrier directly using the tracking number.

If the package is still missing, contact us within three calendar days after the recorded delivery date. We will assist with the carrier’s investigation when possible.

Carrier investigations can take several business days. Sauce Pro Stock cannot guarantee a replacement or refund until the investigation is completed. Any resolution will depend on the shipment details, carrier findings, and applicable law.

Damaged Shipments

Please inspect your shipment immediately after delivery.

If merchandise arrives damaged, contact us within 48 hours at info@districthockeyhq.com and include:

Your order number
A description of the damage
Photographs of the merchandise
Photographs of the shipping box or tube
Photographs of the interior packaging
A clear photograph of the shipping label
Photographs of any visible damage to the exterior packaging

Keep the merchandise and all original packaging until the claim has been resolved. The shipping carrier may require the packaging and merchandise for inspection.

Do not use, tape, cut, alter, repair, or discard a damaged item before contacting us. Altering or disposing of the merchandise or packaging may prevent us from filing a carrier claim.

Confirmed shipping damage will be handled in accordance with our Return & Refund Policy and applicable law.

Signature Requirements

Sauce Pro Stock may require a signature for high-value orders or orders presenting an elevated delivery or fraud risk.

If a signature is required, the recipient is responsible for being available to accept the package or arranging pickup or redelivery directly with the carrier.

International Shipping

We ship to select international destinations. Available countries, services, and rates will be displayed at checkout.

International delivery estimates do not include potential customs delays.

The customer is responsible for all applicable:

Customs duties
Import taxes
Brokerage fees
Processing fees
Local taxes
Other charges imposed by the destination country or shipping carrier

These charges are not included in the product price or shipping charge collected by Sauce Pro Stock unless expressly stated at checkout.

Customers are responsible for determining whether merchandise can lawfully be imported into their country. Sauce Pro Stock is not responsible for packages delayed, rejected, seized, or returned by customs or another government authority.

If an international shipment is refused, unclaimed, or returned because customs charges were not paid, applicable shipping, customs, brokerage, and carrier return fees may be deducted from any eligible refund where permitted by law.

International shipping charges are nonrefundable unless the order was incorrect, damaged, defective, or materially different from its listing.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

Order Cancellations and Changes

We will try to accommodate the request, but we cannot guarantee changes or cancellations after an order has entered processing. Orders that have already shipped cannot be canceled and must follow our Return & Refund Policy.

If Sauce Pro Stock is unable to ship an order within the promised timeframe, we will notify the customer and provide the options required by applicable law, which may include consenting to the delay or canceling the affected order for a refund.

Contact Us

For shipping questions, contact:

Sauce Pro Stock
22409 N. 96th Lane
Peoria, AZ 85383
Email: info@districthockeyhq.com

Support hours are Monday through Friday, 10:00 AM to 7:00 PM Arizona time, excluding holidays.